We hope you will love your Art House London products as much as we do, however, if you wish to return an item you can. We offer a full refund on all our products. They must be returned to us within 14 days of receipt in perfect condition - unused and in the original packaging. Unfortunately, we cannot reimburse postage costs. All refunds will be processed to the original method of payment.
Steps for returns:
1. Please contact us at firstname.lastname@example.org before you begin the returns process and let us know you wish to return the item and why.
2. Products must be returned to us within 14 days of receipt. After this time, we cannot accept returns.
3. Once the return item has been agreed, wrap the product securely and to guarantee we receive it; we recommend you use a recorded delivery service as we cannot accept liability for lost or damaged goods in transit. Any receipt of damaged items cannot be credited as we cannot resell them.
4. Once your returned item is received and inspected, we will notify you by email that we have received the return and confirm whether it has been given approval for your refund.
5. Upon approval a credit will be applied to your original method of payment within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please mark and return your item to:
Customer Service - Returns
Art House London
234 Sandycombe Road
Surrey TW9 2EQ
T: 0208 332 1586
Damaged or faulty products
If your product is delivered damaged or faulty, please contact us within 7 working days at email@example.com and we will either refund you to the original method of payment or provide a direct replacement. Unfortunately, we cannot reimburse postage costs.